What is your return/exchange policy?
You can return products purchased through gramovox.com within 60 days of delivery for a refund of the price paid for the product. Buyer pays for shipping the unit to us. Read more.
What is your warranty?
We will support parts & labor for 60 days after the date that you receive your order. Read more.
When will I be charged?
For online payment by credit, ATM, debit or check card: The payment amount is charged in full by Gramovox at the time you place your order. Gramovox accepts Visa, Mastercard, American Express, Discover, JCB and Diners Club. Please note: If an order is cancelled prior to shipping, Gramovox will refund the amount paid in full within 7 business days.
When will I receive my order?
Orders for the Bluetooth Gramophone 2.0 ship in 1-3 business days, orders for the Sinatra Edition Bluetooth Gramophone ship in 4-6 weeks, and orders for the Floating Record will ship in about 10-12 weeks. Once shipped, it usually takes about 3-5 business days for an order to be delivered.
Whom do I contact for customer service or technical support?
Is the rechargeable battery replaceable?
Yes. We designed the Gramovox Bluetooth Gramophone so it would last generations. Thus, we've made it incredibly easy to replace the battery when the time comes.
How long does it take for the battery to be fully charged?
About 4 to 5 hours. To find out more about battery life and other specifications, please visit our Product page
Is this meant to replace my Bose, Jambox, or Sonos setup?
No. The Gramovox Bluetooth Gramophone isn't trying to compete with HiFi wireless audio speakers. Our company philosophy is to reimagine vintage A/V equipment into functional contemporary art. Our current product is a visually breathtaking art piece that reproduces the vintage, organic sound of the 1920s speaker horns.
How do I know when my bluetooth gramophone is on or off? How do I know when it has a low battery?
When the Bluetooth Gramophone powers on, you will hear an ascending three-note tone. Click the play button below to listen:
When the Gramophone powers down, you will hear a descending three-note tone. Click the play button below to listen:
When the Gramophone’s battery is low, you will hear a descending tone that sounds like a "sad horn". Click the play button below to listen:
When the Bluetooth Gramophone is in a Paired state, i.e., it is connected to a Bluetooth-enabled device, a second ascending three-note tone will play. You will hear this sound either immediately after the "on" tone, if it has been previously paired with a device, or you will hear it during the pairing process. Click the play button below to listen:
Can I buy two bluetooth gramophones and pair them together for stereo sound?
No. Like the original gramophones, the Gramovox Bluetooth Gramophone only functions as a single-channel speaker.
Can I play the bluetooth gramophone while plugged into an outlet?
Yes. You can power the Gramovox Bluetooth Gramophone through a wall outlet using the provided USB power block. We realized early on that a majority of our customers will keep the Gramovox in a permanent location, so we designed the electronics with the user in mind.
Can I also play music through a wired connection?
Yes. You can connect your phone, computer, or any music-playing equipment to the Bluetooth Gramophone using the 3.5mm cable that is included in your order.
Can the bluetooth gramophone be paired to more than one device at a time?
No. The Bluetooth Gramophone can only be paired to one device at a time. If you are having trouble pairing to your Bluetooth Gramophone, make sure it is not already paired to something else. You may need to select "Unpair" or "Forget this device".
How do I set it up?
First, place your Floating Record on a stable surface. Carefully insert the spindle of the acrylic platter into the hole on the plinth. The platter should feel secure, but spin freely. Wrap the plastic belt around the edge of the platter, down to the gear in front. Place the belt on the inner part of the gear for 33 ⅓ RPM, and on the outer gear for 45 RPM. Unscrew the cap on the platter to place your felt mat on. Plug in the Floating Record, and you are ready to go!
Can I hook up different speakers?
Yes! The Floating Record has stereo RCA audio outputs so that you can integrate it seamlessly into your audio setup.
Does it run on battery?
No, the Floating Record runs on AC power and must be plugged into an electrical outlet.
Can I get replacement parts?
If you have a problem with your Floating Record, please send it back to us and we will repair it for you. For this reason, we recommend holding on to all the original packaging. We will also make certain parts available for purchase on our website.
Can I replace the stylus/cartridge?
Yes! However, we recommend that only very experienced users do so.
How do you prevent feedback from the vibrations of the internal speakers?
Through a number of engineering techniques, including isolating the tonearm's counterweight and compensating for the resonance of the wood base, we have managed to eliminate any resonance or feedback issues from the speakers, even at maximum volume.
Is the force of the stylus the same as on a horizontal record player?
Yes! The tonearm comes pre-set to a tracking force of 2 grams, which is optimal for the Audio Technica cartridge and stylus we use. Thus, the force will be no more than it would be on a horizontal record player and will not scratch or wear out your records. The tracking force can be adjusted, but we recommend that only very experienced users attempt to do so.
How do you prevent gravity from pulling on the tonearm?
The tonearm is radially balanced, meaning that it will remain perfectly balanced no matter where it is positioned, effectively eliminating the force of gravity. The stylus, therefore, remains in the center of the record’s groove, no matter what. For this reason, you can safely play your records on the Floating Record without having to worry about any damage.
How does the record stay on?
The platter is not perfectly vertical, but rather it is set at a 5-degree angle, allowing the record to rest on it. There is also a knob on the front that attaches to the spindle and secures the record in place, so that you can be sure there will be no slippage.
Is the tonearm manual or automatic?
The Floating Record comes standard with a cueing arm to help you accurately place the stylus anywhere on your record.
I have a different question, or I need more help.
Please email us at firstname.lastname@example.org, and we will be happy to assist you!